businesswire.com · 24 jun

Reputation Launches GEO Readiness Audit to Help Brands Measure and Improve Visibility in AI Search

SAN RAMON, Calif.--(BUSINESS WIRE)--Reputation, the global leader in reputation intelligence, today announced the launch of its Generative Engine Optimization (GEO) Readiness Audit, a new assessment tool that helps multi-location brands understand and improve how they appear in AI-generated search results. Designed for marketing, customer experience (CX) and digital teams, the assessment provides a clear view of how AI engines interpret, describe and recommend brands, along with prioritized act.

globenewswire.com · 24 jun

TTEC's Latest Customer Strategist Journal Examines Seven Shifts Reshaping Customer Experience in the AI Era

AUSTIN, Texas, June 24, 2026 (GLOBE NEWSWIRE) -- Customer expectations are changing faster than many organizations can adapt as AI raises the bar for personalization, speed, and trust.  TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the release of the latest issue of Customer Strategist Journal, “CX Under Pressure,” which spotlights the forces reshaping CX and the strategic shifts brands must make to remain competitive.

businesswire.com · 23 jun

RVNA Technologies Acquires UXB, Expanding Enterprise CX Capabilities Across the C-Suite

TYSONS, Va.--(BUSINESS WIRE)--RVNA Technologies, LLC, a Tysons, Virginia-based enterprise technology firm, today announced the acquisition of UXB Holdings, a San Francisco, California-based technology services company specializing in modern customer experience (CX) and work management platforms. Founded in 2015 by former Salesforce.com executive Bruno Saab, UXB was built on a clear mission: identify high-growth, cloud-native platforms in CRM, customer experience (CX), and IT service management.

businesswire.com · 23 jun

CallMiner and PossibleNOW Partner to Improve Compliance Across Automated Customer Interactions

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the global leader in customer experience (CX) automation powered by deep conversation intelligence, today announced a new partnership with PossibleNOW, the leader in enterprise contact compliance. The partnership brings the ability to embed compliance directly into automated customer interactions, helping enterprises scale automation initiatives with greater confidence and control. As AI becomes more central to how organizations engage customers, auto.

businesswire.com · 22 jun

CallMiner Enhances Real-Time Agent Performance and Customer Experience with New AI Capabilities

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the global leader in customer experience (CX) automation powered by deep conversation intelligence, has enhanced its real-time product with new AI guidance capabilities that deliver on-demand agent support with human-in-the-loop oversight. Within CallMiner RealTime, the agentic AI feature empowers agents to request context‑aware AI support during live customer interactions, complementing existing AI-powered event-based alerts for a comprehensive spect.

globenewswire.com · 19 jun

Altius Inspiro Secures Second Consecutive Fortress Cybersecurity Award for Network Security Excellence

MANILA, Philippines, June 20, 2026 (GLOBE NEWSWIRE) -- Altius Inspiro, a global leader in digital customer experience (CX) and business process services (BPS), today announced it has won the prestigious 2026 Fortress Cybersecurity Award in the Network Security category from the Business Intelligence Group. Earning this distinction for the second consecutive year, the award highlights the company's extensive 12-month security transformation that replaced legacy perimeter defenses with a cloud-delivered SASE and Zero Trust architecture, driving phishing resilience from a 15% click rate to 0% and delivering a 92% improvement in mean time to identify.

globenewswire.com · 18 jun

TTEC Digital Achieves NiCE Platinum Partner Status

AUSTIN, Texas, June 18, 2026 (GLOBE NEWSWIRE) -- TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that  TTEC Digital  has received Platinum Partner status in the NiCE 360 VISION Partner Program. This designation represents the highest tier within the NiCE partner ecosystem.

businesswire.com · 17 jun

"Reputation Without Boundaries" Webinar Shows Brands How to Influence AI-Driven Discovery

SAN RAMON, Calif.--(BUSINESS WIRE)--Reputation, the global leader in reputation intelligence, is hosting an upcoming product launch webinar for enterprise marketers on how AI engines are influencing brand discovery, trust and customer decision-making, and what organizations can do to shape the signals driving those outcomes.WHATThe “Reputation Without Boundaries” product launch webinar will give leaders in marketing, insights, operations and customer experience (CX) a first look at how AI engine.